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Student Technology Support Assistant

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Position Details

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours.
Comments to Applicants
Notice of Vacancy Number ST170910
Job Title Student Technology Support Assistant
Job Category Regular Student Job
Job Type Regular Student Jobs
Position Class Code 82100 Student Employee
Student Pay Grade
Hourly Wage/Salary 8.50
Job Summary/Basic Function

Assist with the support of classroom/lab technologies in the Landsbaum Center for Health Education.

Specific Responsibilities

Provide audio, video and computer support to clientele at Landsbaum Center. This includes event support, with occasional evening and weekend events.

Work Schedule

Flexible work schedule between 8am to 9pm Monday through Friday. Occasional weekend hours as necessary to support weekend events.

Desired Start Date 09/25/2017
Open Date 09/11/2017
Close Date 10/11/2017
Required Relevant Education & Experience High School diploma or GED
Required Field(s) of Study

Indiana State University student enrolled in at least 6 credit hours.

Preferred Relevant Education and Experience

Education: Able to select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

Experience: None

Supervisory Responsibilities This job has no supervisory responsibilities.
Required Certificates, Licenses and Registrations
Other Required Certificates, Licenses and Registrations
Preferred Certificates, Licenses and Registrations
Preferred Other Certificates, Licenses and Registrations
Knowledge, Skills and Abilities Able to adapt to change, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Willing to work extended hours during events and peak seasons, when required
Other Knowledge, Skills and Abilities

Desired Skills: Familiar with different versions of Windows, OSX, and media technologies.

NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

Technical responsibilities includes: handling basic technical support requests, answer users’ computer questions and resolve technical problems involving software, hardware and peripheral equipment, as well as train end-users in proper use of the equipment.
Will also perform a variety of tasks and work with audio, video and lighting, with the ultimate goal of producing professional video presentations. These tasks include the arranging, connecting, tuning and operation of video and lighting. The function of these components and their interconnectivity to computers is important to correctly run wires and cables, and create a harmoniously functioning audio-visual program.
Diagnose and resolve media system problems in classrooms, auditorium, conference rooms and huddle spaces.
Provides excellent service, strives to exceed the expectations, and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication
Perform other technical duties as required
Student must be able to work nights and weekends

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness. <br><br>o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively. <br><br>o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict. <br><br>o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems. <br><br>o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. <br><br>o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes. <br><br>o Career Management: Identify and articulate one’s skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace. <br><br>o Global/Intercultural Fluency: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Digital Technology
Competency: Critical Thinking/Problem Solving
Competency: Oral/Written Communications
Competency: Professionalism/Work Ethic

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/ Letter of Application
  3. References
  4. Current Class Schedule
Optional Documents
  1. Letters of Recommendation

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently in good academic standing with the University?
    • Yes
    • No
  2. * Are you currently in good conduct standing with the University?
    • Yes
    • No